Latest Writings
Write for People. Package for Agents.
I caught myself doing the thing I tell everyone not to do. I let AI write a 10-page document and sent it to an executive. I don’t think he read it. I don’t think anybody reads thos...
The Three Layers of ROI for AI Agents
There’s a lot of hype around AI agents right now. But if you’re building or buying for enterprise, there’s really only one question that matters:Where’s the ROI coming from?Here’s ...
The Only SaaS Feature You Should Be Building
“SaaS is dead. The future is CRUD apps that act as a thin layer over data. The real work will happen through agents that interact with both data and people.”– Satya Nadella (paraph...